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Questionnaires
Table of Contents
Questionnaires
Question 1: When to use a questionnaire
Question 2: Steps in designing a questionnaire
Question 3: Aims and use of existing questionnaires
Question 4: Designing the questionnaire
Question 5: Deciding the design
Question 6: The introduction to the questionnaire.
Question 7. Deciding the answers to questions
Question 8: Answers to questions
Question 9: Posing the question
Question 10: Improving response rates
Question 11: Face-to-face questionnaire - advantages
Question 12: Face-to-face questionnaire - disadvantages
Question 13: Telephone delivered questionnaires
Question 14: Self-completed/ postal questionnaires
Question 15: What happens after questionnaire design?
Question 16: Questions in the questionnaire
Question 17: Covering letter
Question 18: Recording the replies.
Question 19: Now what
Summary
Question 3: Aims and use of existing questionnaires
1
I want to find out what patients think of the new modern waiting room. What should I do?
a)
Go through the medical notes to get specific quotas of people with representative diseases and then give them a questionnaire about their consultation and waiting times
b)
Get an existing customer satisfaction (with smiley faces) survey questionnaire (designed to evaluate waiting rooms)
c)
Develop a questionnaire asking specifically about the new design of the waiting room (e.g. the sky light, the pillars, the bulletin board etc).
a) That is right this method does not address the aims of our evaluation
a) No, this method does not address the aims of our evaluation
b) Yes, if it asks the questions we want answered this is perfect
b) If it asks the questions we want answered, this is perfect
c)
.
c) If there are no existing questionnaires we could write our own.