Question 5: Deciding the design
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We have decided that the respondents should complete the questionnaire by post anonymously. The advantage of this is, the respondent can reply honestly if they did not like the service, without feeling their medical care will be affected. But there are some problems with this; we might find it hard to work out who responded and who didn't. This means we will not know the characteristics of the non responders. We won't be able to send out reminders. What can we do about this? |