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Question 8: Answers to questions

1

We always have to do a focus group before designing a questionnaire?

a)
b)

That is right. We only need to ask people's answers to questions if we don't know the answers ourselves. Often we do know what answers we are willing to accept.

For example, often we are asking questions which have a scale, such as "how would you rate the length to time you waited to in the waiting room"

Too long

Acceptable

No waiting time, straight in.

Sometimes we might do a focus group in order to identify the most relevant questions. For example, what are the aspects of the clinic that are most important to patients and are the aspects that need to be evaluated?

No, very often we ask questions that we already know what answers we will accept. We do not need to do a focus group to determine these answers.

For example we might ask: How would you rate the length of time you spent in the waiting room"

Too long

Acceptable

No waiting time, straight in.

Sometimes we might do a focus group in order to identify the most relevant questions. For example, what are the aspects of the clinic that are most important to patients and are the aspects that need to be evaluated?

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