Bill Hollins
Sadie Shinkins

Pub Date: 09/2006
Pages: 312

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Bill Hollins & Sadie Shinkins
Welcome to the Companion Website for Managing Service Operations by Bill Hollins & Sadie Shinkins.
About The Book
This section contains details about the book’s rationale and content and its authors.
Lecturer Resources
This section contains a variety of resources which are available free of charge to lecturers who adopt Managing Service Operations. The material within the Lecturer Resources section includes:
  •  Power point slides with learning points and summaries, key themes and
      diagrams and tables
  •  Case studies
This area of the site is password protected. To request an inspection copy please contact You will be sent a password on adoption.
For lecturers based inside North America, please contact Stephanie Adams at the Sage California office at to request a complimentary copy and password.