10. Globalization: Paid and Unpaid Work

Taylor and Bain (2005) '"India calling to the far away towns": the call centre labour process and globalization', Work, Employment and Society, 19 (2): 261–82, covers call centre work in general and the distinctiveness of Indian call centres, and for an account of workers' dissent and resistance consult Taylor and Bain (2001) 'Trade unions, workers' rights and the frontier of control in UK call centres', Economic and Industrial Democracy, 22 (1): 39–66