6. Service Work: Fordism, Neo-Fordism and Post-Fordism

1. Compare and contrast pre-Fordist and Fordist interactive service work.

2. Assess critically Hochschild's emotional labour thesis.

3. Consider the claim that after the crisis of Fordism interactive service work developed in a neo-Fordist direction.

4. Account for the successful exclusion of independent trade unions by fast-food corporations.

5. Are there any redeeming features of contemporary interactive service work?

6. To what extent does Castells' network enterprise thesis conform to a post-Fordist model of work?

7. Evaluate the advantages and disadvantages of a post-Fordist service system.